Subscription businesses fail slowly and for reasons that show up in the data months before they show up in revenue. These guides cover the metrics that give you that warning.
19 articles
18 years of it9.6out of 10
TrustRadius4.1out of 5
Capterra4.1out of 5
G2Someone on your pricing page has already decided they want it. The ones who leave are pre-qualified and stuck on something specific, and page metrics cannot tell you which of the four it is.
4 August 2026Growth suppresses reported churn, cohorts fix that and introduce censoring, and half of it may be failed payments. There is no single churn number, and the search for one is why the subject stays confusing.
5 August 2026Make the unit estimable, put tier boundaries where usage clusters, state the distinction in one sentence, and answer the objection that actually blocks the purchase. Then get everything else out of the way.
5 August 2026Most SaaS teams track dozens of metrics but struggle to connect them to growth. This guide cuts through the noise and shows you exactly which product analytics metrics drive activation, retention, and revenue.
15 January 2025MRR is the heartbeat of every SaaS business. But calculating it correctly when you have annual plans, mid-cycle upgrades, and free trials is more nuanced than most teams realize.
19 April 2025A 5% monthly churn rate means you lose half your customers every year. But the churn number alone does not tell you how to fix it. This guide shows you how to diagnose the root causes.
21 April 2025Where you price yourself determines your entire business structure. A $20/month product requires completely different operations than a $2,000/month product. Here are the three models and how to choose.
23 April 2025Most SaaS teams calculate CPA by dividing total spend by total sign-ups. This oversimplified approach hides your most profitable channels and inflates your worst ones.
25 April 2025Most SaaS businesses track sign-up and churn but have blind spots in between. The steps between trial and advocacy are where growth compounds, and most teams are not measuring them.
27 April 2025Every SaaS business faces the long, slow ramp of death where monthly growth compounds at a pace that feels painfully slow. Here is how to build the marketing machine that shortens the ramp.
29 April 2025Activation is the single most leveraged metric in SaaS. A 10% improvement in activation rate typically has a bigger impact on revenue than a 10% increase in sign-ups. Here is how to improve it.
3 May 2025The average SaaS free trial converts at 15-25%. The best companies convert at 40%+. The difference is not the product. It is how you guide users to value before the trial ends.
5 May 2025Net revenue retention above 100% means you grow even if you stop acquiring new customers. It is the single best indicator of product-market fit and the metric investors scrutinize most.
7 May 2025Product-led growth means your product does the selling. But that only works if you track the right metrics. Traditional sales metrics do not apply. Here is what to measure instead.
9 May 2025Users who do not complete onboarding rarely become paying customers. This guide shows you how to track every step, identify where users get stuck, and optimize the path to value.
11 May 2025Customer churn is the silent revenue killer that compounds over time. This guide covers how to calculate churn accurately, benchmark against your industry, identify at-risk customers early, and implement targeted interventions.
15 March 2026Monthly active users (MAU) is the North Star metric for many product teams, but its usefulness depends entirely on how you define "active." This guide covers MAU calculation, the DAU/MAU ratio, benchmarks, and why most teams get this metric wrong.
15 March 2026Growth metrics measure whether your business is expanding, stalling, or shrinking, and what is driving the change. Five categories cover it: revenue growth, acquisition, activation, retention, and efficiency. Here is each one with its formula and the stage it matters most.
15 March 2026Product-led growth has become the dominant go-to-market motion for modern SaaS, but most companies get the execution wrong. This guide covers the metrics that matter, how to build a self-reinforcing flywheel, and why person-level analytics is the operational backbone of PLG.
15 March 2026The most important reads on measurement, retention and revenue, in five minutes a week, in a free email. Already read by 10,000+ operators and founders.
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